Donor Messaging

Survey collection of contact information

The survey process begins by collecting the respondent's contact information, including name, cell, email, and address. The organization can specify which of these details are required and which are optional. The system then checks whether the respondent is already in the database, and if not, adds them to the database. Once the respondent's contact information has been collected and added to the database, they are then directed to the response page where they can complete the survey. This helps to streamline the process and ensure that the respondent is able to easily and quickly complete the survey.

Overall, this survey process includes a number of useful features that can help organizations to collect and manage information about their supporters. By allowing the organization to specify which contact information to collect and which is required, the process is flexible and can be tailored to the organization's needs. Additionally, by collecting contact information and maintaining a database, organizations can maintain a record of their supporters and easily communicate with them in the future.


Survey response page

Here are some examples of survey questions that a non-profit organization might use to gather valuable information from supporters:

  • How satisfied are you with the services provided by our organization? (1 = very dissatisfied, 5 = very satisfied)
  • What is the primary reason for your support of our organization? (Select one)
    • The mission and goals of the organization
    • The programs and services offered
    • The reputation and credibility of the organization
    • The impact and results of the organization's work
  • How would you prefer to receive updates and information about our organization and its activities?
    • Email newsletters
    • Social media posts
    • Text messages
    • Mailing list
  • Are there any specific programs or services that you would like to see our organization offer in the future? (Please provide details)
  • How likely are you to recommend our organization to others? (1 = very unlikely, 5 = very likely)
Overall, these are just a few examples of survey questions that an NPO might use to gather valuable information from supporters. By carefully crafting the questions and response options, an NPO can gather valuable insights that can help them improve their performance and better serve their supporters.

More on donor communication:
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